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Frequently Asked Questions

How long does the hair last?
Pure gold hair extensions have a life span guarantee of at least 12 months with correct aftercare, professional maintenance and specially formulated after care products.
What are the benefits of wearing hair extensions?
Hair extensions are perfect to experiment with your look! If you're wanting longer locks or added thickness this is your answer! As well as this if you're wanting to add colour to your hair without commitment you can add lighter/darker colours to create a brand-new look! When fitted correctly hair extensions can also promote the growth of your natural hair.
How much hair do I need to purchase for a full head?
For fine hair you will need approximately 100-150g.
For thick hair you will need 150-250g.
Our Russian Flat wefts come in 150g and 50g packets to ensure we can accommodate to every hair type.
Can I colour my hair extensions?
All Pure Gold hair extensions are human hair so you can dye it but it is not recommended. The hair you purchase has been through a lot to achieve the colour and the outcome after dying it can sometimes be unpredictable. We advise to be your desired shade before purchasing Pure Gold hair extensions.
Can I return the hair for a refund?
You can return or exchange the hair within 30 days of purchasing. Returns or exchanges will only be accepted if the hair is still packaged and in perfect condition. A copy of the invoice must be posted back with the returned hair. Return information will be located on the invoice.
What shampoo and conditioner is best to use?
To extend the life of your Pure Gold hair extensions we recommend to use specific hair extensions products. Always sulphate free. Check with your stylist on recommended products and as you would with your natural hair use heat protection before using heated tools.
Have a question? Just contact me.

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Pure Gold Hair Supply Limited - Company Address: 119 Stockton Road, Hartlepool, TS251SJ - Registered Address: Unit 27B Redwell Court, Harmire Road, Barnard Castle, DL12 8BN - Company Number: 14661696
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